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Product Operations Officer

Enterprise

Remote, Nigeria

Full Time

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About Lendsqr

At Lendsqr, we constantly contemplate on the possibility of providing every African with loan access precisely when it's required. In developed countries, remarkable stories of success are often rooted in citizens having access to loans for things like education, first homes, credit cards, and even mobile phones.

Over the last few years, Lendsqr has been revolutionizing how everyone can get loans easily by helping lenders with the technology, data, and services they need to launch their digital lending at scale.

Top digital lenders like Kredi Bank, Urgent10k, Irorun, and even Sterling Bank now depend on Lendsqr to power their lending systems.

But we cannot do all these without committed and incredibly smart people who share the same passion and vision for Africa. We need you. Join us!

About the role

A Product Operations Officer in Lendsqr is a major problem solver. They would be responsible for handling issues, concerns, and clarifications that customers raise. A successful candidate for this role would get to engage directly with our customers and build meaningful relationships that can strategically reposition their businesses. They would provide customers with the insights and knowledge they require to make the most of our platform and achieve success. The Product Operations Officer role is a transitional role where staff are open to moving to other roles, such as product management, product specialist, and engineerin,g after a period of 3 to 6 months of exemplary performance on the job. Lendsqr is currently in the process of establishing itself in various countries. However, at the moment, whilst we work remotely, we are only able to hire employees resident in Nigeria to ensure effective employee management. Candidates must have a minimum CGPA of 2:1.

Responsibilities

  • Handles customer inquiries, complaints, and issues related to various Lendsqr products or services.
  • Collaborates with the product development team to identify and resolve product-related issues and bugs.
  • Monitors and analyzes systems in place to provide proactive support.
  • Provides relevant documentation and reports on issues that have been escalated to customers.
  • Monitors and analyzes product usage data to identify trends and opportunities for improvement.
  • Develops and maintains product documentation, including manuals, user guides, and training materials.
  • Collaborates with stakeholders to ensure alignment and provide updates on product support activities.
  • Contributes to the development and implementation of product support strategies and best practices.

Requirements

  • Minimum of 2:1 degree in engineering or any other relevant field.
  • 1 year of work experience as a customer support rep, product manager, product specialist, or any other associated field.

Competencies/Skills

  • Great analytical and problem-solving skills.
  • Great interpersonal skills
  • Great verbal and written communication skills.
  • Must be detail-oriented and a quick learner.
  • Good knowledge of fintech and technical products.

Compensation Structure

  • Base pay.
  • Incentive pay.
  • Other company benefits as defined by policy.
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our values

Our values power the will to do what we do

Our values guide our internal conduct as well as our relationship with our customers, partners, and shareholders.

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Performance

Operating at a level far above excellence

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Innovation

Solving problems that stymie others

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Grit

Never giving up

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Accountability

Responsible. The buck stops here.

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Discipline

Operating at a higher level of excellence than the best

Learn more about Lendsqr

About us

Who we are at Lendsqr

We are on a mission to help everyone in the world access the loans they need to create a better life.

Problem statement

What problem is Lendsqr really solving?

Learn more about the problem we are really trying to solving and the efforts we’ve made so far.

Case Studies

How our Lenders use Lendsqr

Read all about how our Lenders use Lendsqr and their success they’ve been able to achieve.

Get started with Lendsqr

Want to see first-hand how Lendsqr can push the boundaries of your lending business? Sign up now for free and check it out, we’ll be with you every step of the way

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