Accord Insurance Group

The World Bank has approved a $500 million financing package for Nigerian MSMEs under the Fostering Inclusive Finance for MSMEs in Nigeria project, better known as FINCLUDE.

Turning first-time borrowers into repeat customers requires more than just approving a loan, it depends on the entire experience from application to repayment. When borrowers encounter clear terms, fast disbursement, and supportive communication, they are far more likely to return. Consistency, transparency, and thoughtful follow-up all play a role in building trust over time. For lenders, focusing on these moments can transform one-time users into long-term, loyal customers.

At its core, escrow-based lending is a financial arrangement where a neutral third party holds funds, documents, or assets on behalf of both lender and borrower, and only releases them when predefined conditions are met.