Hubspot

This article walks through how lenders actually handle failed direct debit attempts in practice. It focuses on what finance and operations teams need to understand, from root causes and notifications to retries, customer communication, dispute handling, and compliance considerations

You can have risk scores, CRB access, and a nice-looking app that sends automated reminders, yet still find yourself chasing borrowers who vanish after disbursement. That gap between disbursement and human engagement is where most repayments die. It’s time to stop blaming borrowers and start fixing how we follow up.

As a lender, how do you make sure the money comes back without any challenge? Let’s find out here