Mwanga provides debt recovery and customer service support, focusing on ethical and performance-driven strategies. They handle tele-collections and field recovery for businesses, customizing their approach to fit each client’s needs. Mwanga has successfully recovered billions in delinquent loans and works with major African lenders. They are known for their data-driven approach and strong emphasis on maintaining positive customer relationships during recovery.

Services

• Debt recovery: Tele-collections and field visits for recovering delinquent loans.
• Customer support: Comprehensive customer engagement services to handle inquiries, complaints, and retention.
• Skip tracing: Locating hard-to-reach or unresponsive debtors using data and analytics.
• Portfolio management: Managing and optimizing delinquent loan portfolios for improved recovery performance.
• Early-stage collections: Proactive engagement to prevent accounts from becoming severely delinquent.
• Data analytics and reporting: Performance tracking, recovery insights, and actionable reporting for clients.
• Compliance-driven collections: Ensuring recovery activities align with regulatory and ethical standards.
• Customized recovery strategies: Tailored collection approaches based on client goals and customer profiles.

Countries

These are the countries in which this lender operates/is available.