Airtel Rwanda

The Federal Competition and Consumer Protection Act, 2018, usually called the FCCPA, sits at the core of consumer protection and competition regulation in Nigeria.

The decision to move from manual follow up to an automated collection system depends on a mix of volume, customer segments, and the type of engagement the lender wants to maintain.

You can have risk scores, CRB access, and a nice-looking app that sends automated reminders, yet still find yourself chasing borrowers who vanish after disbursement. That gap between disbursement and human engagement is where most repayments die. It’s time to stop blaming borrowers and start fixing how we follow up.