Drift

The decision to move from manual follow up to an automated collection system depends on a mix of volume, customer segments, and the type of engagement the lender wants to maintain.

The delinquency rate measures the share of loans in your portfolio that are past due. In simple terms, it’s the percentage of loans with missed payments (often defined as 30, 60 or 90 days late).

You can have risk scores, CRB access, and a nice-looking app that sends automated reminders, yet still find yourself chasing borrowers who vanish after disbursement. That gap between disbursement and human engagement is where most repayments die. It’s time to stop blaming borrowers and start fixing how we follow up.